Product Manager, Technical
Company: T-Mobile
Location: Overland Park
Posted on: October 2, 2024
Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!Product Manager, Technical is a transformational,
strategist, analyst, customer evangelist, respected leader of
business and technology execution, and professional relationship
builder all rolled into a single dynamic package. Every product at
T-Mobile is envisioned and crafted to achieve a specific business
purpose or set of business results. The Product Manager, Technical
is ultimately accountable, responsible, and has ownership of
T-Mobile's internal and external products, platforms, services, and
experiences. At a high level this means identifying the
intersection of customer problems/unmet needs (an opportunity),
technical feasibility, business goals, securing funding, and
leading a cross-functional business and technical team, as well as
key collaborators to deliver against the opportunity.
Product Manager, Technical is the ultimate versatile person
demonstrating deep customer insight, critical thinking, commercial,
analytical, technical capability and knowledge, and leadership
prowess to successfully deliver fabulous and differentiated
products that drive growth and positively impact customers
lives.
No day is the same for the Product Manager, Technical. Day to day
activities or responsibilities include: conducting market research;
writing features or user stories; determining specifications;
defining long-term strategy of the product; creating the product
road map; driving technical delivery end to end; defining scope for
releases/product increments; partnering with development,
project/program management, marketing, and other crucial team
members to define release schedule; and support/drive go-to-market
activities as needed.Job Responsibilities:
- Vision, Strategy, and Analysis* Owns product end to end for
products or features with moderate level of complexity and scope.
This includes creating, managing, maintaining, and communicating
product vision and strategy including technical vision and
capabilities.* Drives end user product research.* Partners with
business and internal/external collaborators to understand current
customer experience, identifies areas of opportunity.* Conducts
analysis of quantitative and qualitative data to identify product
innovation opportunities or root cause of issues, and assess
opportunity size and impact. May work with data scientists to
answer questions or identify relevant insights from data.* Uses
rapid hypothesis driven testing methodologies and experiments (i.e.
paper prototype, A/B testing, etc.) to advise direction, and
prioritize investment.* Conducts cost-benefit / return on
investment / NPV analysis, to support decision making.* Develops
and maintains current understanding of tech trends. Assesses how
trends impact the roadmap or create opportunity for innovation of
the product.* Communicates, influences, and sells ideas at various
levels. This includes regularly delivering product presentations
in-person and virtually.* Conducts specific ad hoc analysis and
provides insights to management on request.* Recommends product
feature set or technical improvements to improve customer
experience.* Works with external third parties to assess
partnerships and licensing opportunities.
- Customer Evangelist* Leverages customer insights for product
vision, strategy, roadmap, priorities.* Dedicates time to customer
meetings to understand needs and priorities.* Create, lead, and
champion an active VoC (Voice of Customer) feed for themselves and
team.* Actively looks for opportunities to exceed customer needs.*
Evangelizes and advocates for the customer both internally (IC
through C level) and externally, perpetuating the customer-first
mentality.* Tests ideas with real customers to ensure that the
product delivers the desired benefit.
- Product Execution & Technical Delivery* Translates
product/platform strategy by writing detailed features and user
stories consumable for Dev teams for moderately sophisticated
products. This work may include creation of prototypes.*
Collaborates with PM and Dev leaders to design, architect and
assemble effective Agile delivery teams in the Agile Release Train
and Agile Teams.* Runs or contributes significantly to key Agile
ceremonies: Program Increment (PI) Planning / Big Room Planning;
System Demo; Inspect and Adapt (I&A), etc.* Owns and handles
product backlog and priorities with our business partners. Backlog
at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.*
Scopes and prioritizes activities based on business and customer
impact.* Collaborates with Architecture and Dev teams to ensure
technical debt and long term technical investment is factored into
roadmap.* Ensures existing production defects are factored into
regular backlog prioritization for resolution based on priority.*
Collaborates with partners and Dev / Execution teams to build and
communicate anticipated release schedule.* Leads and maintains
efficient flow of just-in-time feature and story elaboration
activities across all Agile Teams throughout execution, typically
maintaining 2 iterations (Sprints) worth user stories 'ready' for
Dev in Team Backlogs.* In scaled teams, holds regular meetings and
coordination activities with other PM's and Product Owners (if
applicable) to ensure parallel work is in sync and dependencies are
known.* Generates and maintains dashboards and reports that monitor
product health and success metrics.* Conduct Product Quarterly
Business Reviews (QBR's) and Steering meetings.* Runs beta and
pilot programs with early-stage products and samples.* Collaborates
with advertising and public relations to promote product.* Supports
sales, marketing, and other teams with product or technical
knowledge and additional documentation.* Assists with the overall
execution relating to all aspects of the software development
process, from defining the strategy and architecture through
deployment and support.* Communicates technical challenges and
makes educated trade-off decisions based on those challenges.*
Accountable for product quality and performance in production
environment, team response in event of critical or high impacting
defect, including communications to collaborators at all levels.*
Identify execution, operational, organizational issues that impede
product success. Drive improvement plan to change or resolve issues
(within sphere of influence).* Support and enable core agile
practices and tenants: efficient just-in-time flow; lean practices;
elimination of waste; DevOps CICD.
- Relationship & People, Professional Development* Collaborates
with many technical and non-technical teams, including sales,
commercial accounting, marketing, legal, go-to-market, finance,
Dev, Architecture, Engineering. Works with outside partners and
other third parties. Develops positive working relationships with
Customer groups or Customer Representatives.* Maintains
professional knowledge by attending educational workshops; reviews
professional publications; establishes personal networks;
participates in professional societies. * Leads development of
adoption tools and training materials for Technical Product
Management team. * Also responsible for other Duties/Projects as
assigned by business management as needed.Education:
- Bachelor's Degree: Computer Science, Engineering, IT Or
Equivalent Experience (Required)Work Experience:
- 3+ years experience in hands on technical role writing
production code, solution engineering, or technical architecture in
large scale company/application/product environment (Required)
- 5+ years of relevant Product Management experience in an agile
software product development environment (Required)Knowledge,
Skills and Abilities:
- Agile Methodologies: Shown success in delivering software with
Agile Scrum methodologies and other commonly used tools
(Required)
- Technical Writing: Strong requirements elicitation, and
validated writing skills including the ability to write concisely
and clearly for different audiences (Required)
- Agile Project Management: Experience with agile backlog/project
management tools (Required)
- Collaboration: Experience with successive elaboration and
ability to develop initiatives, features and user stories that the
DevOps teams can ingest (Required)
- Project Management: Experience in delivering large and
sophisticated business/technology initiatives as Product Manager or
lead technology role (Required)
- Communication: Ability to connect with Leadership, while
employing a high degree of collaboration and influence. Excellent
written and verbal communication skills with ability to present
technical information in a clear and concise manner to a variety of
audiences including executives and non-technical leaders
(Required)
- Technology: Knowledge of full technology stack on which your
assigned product runs (Required)
- Business Analysis: Strong analytical skills with ability to
identify/analyze/synthesize product use data (Required)
- Microsoft Office: Excel, Word, and PowerPoint (Required)
- Vendor Management (Preferred)
- PowerBI (Preferred)
- SharePoint (Preferred)Licenses and Certifications:
- Certified Scrum Master (CSM) Scrum Product Owner Certification
(CSPO) (Preferred)
- Other Technical Certification Agile Certified Practitioner
(PMI-ACP) (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GEDBase Pay Range: $103,400 -
$186,400Corporate Bonus Target: 15%The pay range above is the
general base pay range for a successful candidate in the role. The
successful candidate's actual pay will be based on various factors,
such as work location, qualifications, and experience, so the
actual starting pay will vary within this range.At T-Mobile,
employees in regular, non-temporary roles are eligible for an
annual bonus or periodic sales incentive or bonus, based on their
role. Most Corporate employees are eligible for a year-end bonus
based on company and/or individual performance and which is set at
a percentage of the employee's eligible earnings in the prior year.
Certain positions in Customer Care are eligible for monthly bonuses
based on individual and/or team performance. To find the pay range
for this role based on hiring location,
https://paylookup.t-mobile.com/paylookup?reqID=REQ285756¶dox=1At
T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our
benefits evolve to meet the needs of our team members. Full and
part-time employees have access to the same benefits when eligible.
We cover all of the bases, offering medical, dental and vision
insurance, a flexible spending account, 401(k), employee stock
grants, employee stock purchase plan, paid time off and up to 12
paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out .Never stop growing!As
part of the T-Mobile team, you know the Un-carrier doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Independence , Product Manager, Technical, Executive , Overland Park, Missouri
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