Patient Advocate
Company: Cognizant
Location: Kansas City
Posted on: October 23, 2024
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Job Description:
The Patient Advocate coordinates activities to ensure that
Medicaid, social security, county indigent or other types of
eligible funding for healthcare services received for patients.
Duties and Responsibilities include assisting the patients and
others to complete forms, applications, and other paperwork by
achieving the following: - Collect and review patient information
to determine patient's eligibility. - Prepare documents review for
accuracy and completeness. - Provide technical assistance on agency
issues, services, and program. - Maintain and/or create files or
record keeping systems. - Sort, label file and retrieve documents
or other materials. - Ensure adequate documentation is maintained.
- Manage caseload. - Retrieve, sustain and communicate all
designated reports. - Maintain database. - Develop and retain
professional relationship with hospital staff. - Maintain and
respect confidentiality and HIPAA guidelines. - Work effectively
with diverse groups of people and must demonstrate effective
communication, organization, administrative, and time management
skills. - May be required to travel locally. - Other duties may be
assigned. Skills: Administrative Skills Oral Communication Skills
Written Communication Skills Self-Guided Worker Customer Service
Leadership Diplomacy Professionalism Organization Detail Oriented
Time Management Advanced aptitude in: Microsoft Office Tools (Word,
Excel Pivot Tables, Project, and PowerPoint) Telephone Etiquette
Team Oriented Change Management Math aptitude Job Requirements -
Analytical - Synthesize complex or diverse information collect and
research data use intuition and experience to complement data
design workflows and procedures. - Continuous Learning - Assess own
strengths and weaknesses seek feedback to improve performance
pursue training and development opportunities strive to
continuously build knowledge and skills share expertise with
others. - Job Knowledge - Competent in required job skills and
knowledge uses resources effectively. - Use of Technology -
Demonstrate required skills adapt to new technologies troubleshoot
technological problems use technology to increase productivity keep
technical skills up to date. - Problem Solving- Identify and
resolve problems in a timely manner; gather and analyze information
skillfully; develop alternative solutions; work well in group
problem solving situations; use reason even when dealing with
emotional topics. - Customer Service - Manage difficult or
emotional customer situations; respond promptly to customer needs,
solicit customer feedback to improve service and respond to
requests for service and assistance. - Communications - Express
ideas and thoughts verbally express ideas and thoughts in written
form exhibit good listening and comprehension keep others
adequately informed select and use appropriate communication
methods. - Cooperation - Establish and maintain effective relations
exhibit tact and consideration offer assistance and support to
co-workers work cooperatively in group situations work actively to
resolve conflicts. - Managing Customer Focus - Promote customer
focus establish customer service standards provide training in
customer service delivery monitor customer satisfaction develop new
approaches to meeting customer needs. - Oral Communication - Speak
clearly and persuasively in positive or negative situations listen
and get clarification respond well to questions demonstrate group
presentation skills participate in meetings. - Teamwork - Balance
team and individual responsibilities exhibit objectivity and
openness to others' views, give and welcome feedback, contribute to
building a positive team spirit, put success of team above own
interests, able to build morale and group commitments to goals, and
objectives support everyone's efforts to succeed. - Written
Communication - Write clearly and informatively edit work for
spelling and grammar varies writing style to meet needs present
numerical data effectively able to read and interpret written
information. - Language Skills - Ability to read, analyze, and
interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write
reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from
groups of managers, clients, customers, and the general public. -
Mathematical Skills - Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and
percent and to draw and interpret bar graphs. - Reasoning Ability -
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
standardized situations. Salary and Other Compensation:
Applications will be accepted until 011/30/2024 The hourly rate for
this position is between $17.00-21.63 per hour, depending on
experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual
incentive program, based on performance and subject to the terms of
Cognizant's applicable plans. Benefits: Cognizant offers the
following benefits for this position, subject to applicable
eligibility requirements: - Medical/Dental/Vision/Life Insurance -
Paid holidays plus Paid Time Off - 401(k) plan and contributions -
Long-term/Short-term Disability - Paid Parental Leave - Employee
Stock Purchase Plan Disclaimer: The hourly rate, other
compensation, and benefits information is accurate as of the date
of this posting. Cognizant reserves the right to modify this
information at any time, subject to applicable law. Education
and/or Experience Associates degree or equivalent from two-year
College or technical school or six months to one-year related
experience and/or training or equivalent combination of education
and experience. Cognizant will only consider applicants for this
position whom are legally authorized to work in the United States
without requiring company sponsorship now or at any time in the
future. What is in it for you? Well, at Cognizant, we offer a
competitive compensation package including excellent benefits such
as insurance (available day 1 of employment), great work life
balance, 401k with matching component, and many other benefits. An
inclusive environment embracing diversity: for the second time,
Cognizant has been named to the Forbes list of Best Employers for
Diversity based on survey responses from its employees! About
Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our
clients modernize technology, reimagine processes and transform
experiences so they can stay ahead in our fast-changing world.
Together, we're improving everyday life. See how at or .
Keywords: Cognizant, Independence , Patient Advocate, Other , Kansas City, Missouri
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